Email from do-not-reply@xfinitymobile.com: Auto-response
From:do-not-reply@xfinitymobile.com
1:18 PM
To [Edited: "Personal Information"]
Can I get the ACTUAL email address to send the two issues to - where they will go to a real person, to be addressed and I can do something else with what is left of my day?
Thank you.
You have reached an inbox that is not monitored. Please do not respond back to this email. For immediate support, please feel free to contact our Customer Care Team 24 hours a day, 7 days a week via phone/SMS (888-936-4968), or via chat (http://www.xfinitymobile.com/).
Thanks,
Xfinity Mobile Team
Can I get the ACTUAL email address to send the two issues to - where they will go to a real person, to be addressed and I can do something else with what is left of my day?
Thank you.
XfinityOrlandoM
Official Employee
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2.1K Messages
20 days ago
@nancy.f
Thanks for reaching out to us, can you give us a little more detail on what issues you're actually having with your mobile services?
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nancy.f
Visitor
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4 Messages
20 days ago
PROBLEM #1
While logged into my Xfinity "apps" on my computer it will not allow me to access my Voice options, even though it shows on the screen as available.
I can access Email and I can access the Address Book, but each time I go to voice mail, it gives me the screen below and sends me to a sales screen - when I have my phone service THROUGH YOU. I have tried to do this because of the following problems that I have with the voice mail on MOBILE.
When voice mails are left, and I go to open them, instead of a visual transcription I see "Unsupported message type, call *86 to listen. Transcript not available."
Why tout features that aren't going to work in real life? Very frustrating.
Oh -- can't put a photo here ..... which is why I wanted to send an email. {rolling eyes}
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tuffigirl
Contributor
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180 Messages
11 days ago
I have found the best way to get through to somebody in corporate is by using this link in this form. Someone always answers me and helps me If I have a problem that no amount of phone calls can help. I’m about to fill it out myself right now. https://www.xfinity.com/nod/form
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