Visitor
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2 Messages
I got kicked out of my chat, my internet won't work, and my mobile order was canceled
I would like a supervisor to reach out to me. I've spent 6 hours talking to people and gotten absolutely nowhere. I'm trying to reactivate service through you guys and I am about to have a break down this is so ridiculous. I can't even get back to my chat I was finally getting help in.
XfinityBenjaminM
Official Employee
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1.4K Messages
1 year ago
@user_e46410 Hello! Thank you for reaching out to us here on our Community Forums. We are very sorry that you're not having a good experience with us and we can definitely assist you. We will need you to send us a Private Message with your full name and address to assist you further. Here are instructions on how to send us a PM in case you need them:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to speaking to you.
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