I downgraded to xfinity now mobile. But I'm getting billed for xfinity mobile

Hi user_nzvbvp, thanks for joining us here on the community forums! We definitely don't want you paying twice for similar services, and I'm sorry that you're Xfinity Mobile account doesn't seem to have been cancelled. Our team would be more than happy to take a look on our end to see what's out of place, and take steps to make sure you only have a NOW Mobile account by the time we're done! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

How to: Direct messaging within the forum

I've called,  I've gone in to several stores and I've chatted.  They can't figure it out.  The problem has even been escalated. Last year we had the same problem,  Xfinity turned me over to a collection agency. Then they later cleared it since they were wrong.  Hope I won't get my credit messed up by Xfinity again.