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user_6t7zoo
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Tuesday, July 30th, 2024 7:16 PM

I didn't ask for mobile service

I called and asked for internet only service. They offered a free ipaid which I wasn't asking for and then later told I would have to pay for. Now, I get a notice that I signed up for mobile which they didn't offer or discuss with me about.

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4 months ago

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XfinityAmandaB

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1.6K Messages

4 months ago

 

user_6t7zoo That is not at all the experience we want any customer to have. Any iPad offers would have been paired with our Xfinity mobile services. We have limited access to your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile) Let me know if they are not able to help for any reason.

 

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