I changed my xfinity password yesterday and now I can't log into the app on my phone. I keep entering the new (correct) password

On my phone in the xfinity app, it keeps taking me back to the enter password page, so I'm in a loop and can't get in. I can sign on via the web on my phone, but not the app. I've enabled 3rd party access as has been suggested in previous posts by others. Very frustrating that I've lost access to the app on my phone because I changed my password.

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Responses

M

mdarrenb

Visitor

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12 Messages

2 years ago

BTW, I have tried removing the app and reinstalling it on my iPhone. Still puts me in the loop of asking for my password over and over and over again.

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CCJess

Problem Solver

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323 Messages

@user_36f0fe I am so sorry that you are having trouble logging into your account. Have you tried signing into Xfinity.com/myaccount to see if you are able to log in there?

I no longer work for Comcast.

2 years ago

0

U

user_41fb3f

Visitor

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1 Message

2 years ago

I'm basically having the same problem. Was always able to change my incoming and outgoing password before on my phone. I've changed it on my desktop and it's fine.

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CCTimothy

Valued Contributor

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406 Messages

Hello, @user_41fb3f! I'm sorry to see you're having problems accessing the app. I know your post is from a couple of days ago, but are you still having the same issue?

I no longer work for Comcast.

2 years ago

0

Plan

mdarrenb

I changed my xfinity password yesterday and now I can't log into the app on my phone. I keep entering the new (correct) password

mdarrenb

CCJess

user_41fb3f

CCTimothy

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