I can’t access my account

I’m having issues accessing my account. When I try to sign in it boots me out and goes back to the home page, not signed in. When I downloaded the app, it said that I needed to reverify my account even though it was verified. When I tried verifying it again, it still wouldn’t work. I’ve tried talking to an agent and they told me to reset my password and try again in 24hours. After 24 hours it still wouldn’t work. Could I get some help?

Responses

XfinityKrista

Official Employee

•

1.5K Messages

4 months ago

Hello @user_3zxota, thank you for taking the time to reach out on social media. I understand your concern with logging in, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_3zxota

I can’t access my account

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