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user_t72jrp
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Sunday, March 8th, 2026 4:31 PM

I cancelled my now mobile and still been charged

We moved to another provider in December 23th, and Xfinity keep charging my card for my line and my husbands. NOBODY CAN SOLVE THE PROBLEM. I’ve been in Xfinity store 4 times, called at least 8 times and they are always addressing each other the solution but nobody do it. We can’t even access online bc we ar e o longer with Xfinity now mobile.
I’ve been paying for months and I can’t get my money back or made this payments stop. I’m really considering sue the company for that 

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6 hours ago

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XfinityOrlandoM

Official Employee

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3.1K Messages

6 hours ago

@user_t72jrp

Thanks for reaching out to us, we do apologize for any inconvenience you're having with your now mobile account. You've reached out to the right team to get this all resolved for you.

To get started send us a direct message including your first and last name and complete service address

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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