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user_948e06
1st Topic

Visitor

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4 Messages

Monday, May 8th, 2023 6:10 PM

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I am no longer able to access xFinity hotspots on my iPhone, but am able to do so on my iPad since the most recent rapid security update

When at a location other than my home, I cannot access XFINITY hotspots on my iPhone but can on my iPad.  My iPad automatically joins the XFINITY hotspots, but my iPhone says, "unable to connect to XFINITY".

This has been happening for about a week now.  The only thing that changed was the most recent Rapid Security update that Apple sent out. I'm not sure what I need to do to fix this problem.

Question

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Updated 

2 years ago

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XfinityChristy

Official Employee

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2K Messages

2 years ago

@user_948e06 Thank you for reaching out via our Xfinity Forums. I would be happy to help troubleshoot this hotspot issue with you today. To get started, have you had a chance to restart your phone since you did that update and or remove the Xfinity Hotspot app from your phone and then reinstall it? 

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user_948e06

Visitor

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4 Messages

@XfinityChristy​ Sorry I did not realize I was not signed in when I replied.  I will do my reply again.

I have restarted my phone as well as downloaded updates.  This did not work so I will delete the app and reinstall it.  I also downloaded another update today.  Tomoorow I will attempt to sign in to the hotspot again and let you know if this worked or not.

2 years ago

0

user_948e06

Visitor

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4 Messages

Apparently deleting the app was a bad idea.  It will not open now after reinstallation. 

2 years ago

0

XfinityChristy

Official Employee

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2K Messages

@user_948e06 Oh no I am sorry to hear that. Can you try to use this link to download the Hotspot app. https://www.xfinity.com/apps

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_948e06

Visitor

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4 Messages

I would love to reply but my iPhone will not allow it. I’m using my iPad which I have no problem with I’ll keep trying but my iPhone won’t let me reply 

2 years ago

0

CCAlisha

Problem Solver

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571 Messages

 

user_948e06 Were you able to get signed into the Hotspot app and access it? We are here to help if you still need assistance. 

 

I no longer work for Comcast.

2 years ago

0

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