Visitor

 • 

2 Messages

Sunday, May 10th, 2026 12:00 AM

I am charged for mobile sevices

I was scammed into signing up for a “free” iPad by a Comcast agent saying I will be charged $35 for Comcast internet and $29 would go towards the device which would technically make it free as the internet service is $60. 
but now my internet bill is $55.

I would like to get re compensated for this scam.

Oldest First
Selected Oldest First

Visitor

 • 

2 Messages

3 months ago

I also talked to an agent today and the said that I am stuck with the device and mobile payments for 2 years after which I will have to call Xfinity to cancel the mobile line. Meanwhile the internet bill has been increased for all customers by $20 and there is nothing I can do about that either.

Official Employee

 • 

920 Messages

I will be more than happy to look over your internet promotions and see if there is an opportunity to lower your bill. Is now a good time? @user_7woeb2

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here