3 Messages
huge extra San Francisco charge on my Xfinity Mobile bill
Why do I have a $6.10 San Francisco Access Line Tax on my bill? I live in the East Bay and never go to San Francisco.
3 Messages
Why do I have a $6.10 San Francisco Access Line Tax on my bill? I live in the East Bay and never go to San Francisco.
XfinityMichaelC
Official Employee
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4K Messages
6 months ago
Hey, user_47fiw1! Thanks for reaching out to us on the forums! I apologize to hear that you may have an incorrect tax on your mobile bill. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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BruceW
Gold Problem Solver
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25.9K Messages
6 months ago
Does https://sftreasurer.org/business/taxes-fees/access-line-tax-alt-telephone-users-tax-tut-utility-users-tax-uut help?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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user_m1g7db
4 Messages
5 months ago
Same issue with me. Have been made to reach out to customer service every month to reverse the charge and they promise that they will permanently fix the issue, however new month bill keeps showing "San Francisco Access Line Tax" amount.
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user_3zjaud
8 Messages
5 months ago
Can someone please tell me why I am having this huge charge on my bill - "San Francisco Access Line Tax" -> 6.28$. This is a ripoff considering that I dont live in San Franscisco. I live all the way down south.
Seems like this is a new charge and is not being applied to existing users or lines.
(edited)
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user_3zjaud
8 Messages
5 months ago
Why am I being charged a fee for this "San Francisco Access Line Tax". I dont live in San Francisco and never have. I do live in California but in San Jose.
I started off my service in March.
It seems like only a few of the subscribers in San Jose are being charged and the others arent.
Why, Please tell me why?
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Sjsuffel
Visitor
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3 Messages
3 months ago
After getting nowhere with Xfinity Mobile customer service..... I was called by a Comcast representative after I filed a complaint with CPUC. Seems there is a San Jose Telephone Line tax of $1.57 per line (https://library.municode.com/ca/san_jose/codes/code_of_ordinances?nodeId=TIT4REFIBUTA_CH4.52TELITA)
The amount of the tax imposed by this chapter shall be one dollar fifty-seven cents ($1.57) per month per access line and eleven dollars and eighty-two cents ($11.82) per month per trunk line."
and the they just titled it wrong on our bill. She said "engineering is working on fixing the tax title issue across the board. I mentioned that people in cities other than San Jose also have the SF one listed, but the rep. wouldn't address that concern directly since not my complaint.
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user_dajx10
1 Message
2 months ago
<Edited: Inflammatory> Below is my monthly tax for cell phone.
Taxes, fees, and other charges$15.01
Taxes, fees, and surcharges
911 Fee(s)$0.90
988 Fee(s)$0.24
Local Access Line Tax$4.71
Local Utility User Tax$1.89
Other Charges
California Public Purpose Fund$3.33
Regulatory Recovery Fee$0.77
Universal Connectivity Charge$3.17
(edited)
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