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user_nnkl71
1st Topic

Visitor

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5 Messages

Wednesday, July 16th, 2025 3:41 AM

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how to stop "activation needed" emails and texts

I am getting "activation needed" emails and texts almost every day despite the fact the my line is activated (I used the SIM card that was sent). How can I get those to stop?

Question

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Updated 

1 year ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

1 year ago

Good evening @user_nnkl71, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are receiving regular emails and texts regarding activating your service. To confirm, are you still receiving those? When did you activate your service?

 

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user_nnkl71

Visitor

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5 Messages

Yes still receiving. Activated about 10 days ago.

1 year ago

0

XfinityOrlandoM

Official Employee

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3.5K Messages

@user_nnkl71

 

Thank you,  I highly recommend reaching out to our awesome Xfinity mobile agents so they can check everything with your SIM card and your settings

 

you can reach them by calling (888) 936-4968 or https://www.xfinity.com/support/mobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

user_nnkl71

Visitor

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5 Messages

Want to mark last reply as accepted answer but it's not letting me do so. (I followed instructions and that stopped the msgs).

1 year ago

0

XfinityPaula

Official Employee

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2.2K Messages

Good morning user_nnkl71. I'm sorry that the system is not allowing you to mark the previous comment as the solution. I would love to help out with that, and I'm so happy to hear that it worked. I know those automated communications can interfere with your day. 

Please forgive me if I am missing a comment, did you call into our awesome Xfinity mobile team for help with notifications you were receiving? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

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