1 Message

Wednesday, December 21st, 2022 10:42 PM


How to ask Xfinity refund money when charging customers extra money

I recently close my phone plan with Xfinity but they still charged me one more billing cycle. I contacted the customer service for refunding 4 times, 4 times! And every time the agent admitted it is a billing mistake and promised they would refund within 3 days, but never solved for lasting longer than 1 month. Then I called the credit card service to help solve it, and just 1 day the money got back. I could not trust Xfinity since this and then begun to check the billing history and found Xfinity even did not give me devise discount when I enrolled. That was about 3 years ago quite busy period for me that I thought the promotion happened already and I did not check the payment for it. So I contact customer service for this and wonderful they performed again the way of talking a lot plus no solution. Anyway to solve this? 

Problem Solver


828 Messages

1 year ago

I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.


I would try calling or texting a Xfinity Mobile specialist again at 1 (888) 936-4968, or reach out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where a Xfinity Mobile expert is available 24/7?



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