@user_qwvhe0 Thank you for sharing the delay you have experienced with the device being unlocked. I know it's important to have the access to your device when you need it. Are you using an Apple or Android device? If you have met all requirements and the device is paid off, you may need to contact Apple support or restart your device for newer android models.
XfinityPaula
Official Employee
•
1.2K Messages
1 year ago
@user_qwvhe0 Thank you for sharing the delay you have experienced with the device being unlocked. I know it's important to have the access to your device when you need it. Are you using an Apple or Android device? If you have met all requirements and the device is paid off, you may need to contact Apple support or restart your device for newer android models.
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