Monday, September 18th, 2023 2:04 PM


How does this work with a locked phone?

I asked the customer service, and she implored me that it works just fine on locked phones. All of our phones were bought through our previous provider. I don’t even need to really know how it will work. I’m just worried I was sold a lie in order to go through with the purchase.

our phones are AT&T, if that matters.

Accepted Solution

Gold Problem Solver


25.5K Messages

7 months ago

... it works just fine on locked phones. ...

https://www.xfinity.com/mobile/learn/byod says:

When a phone is unlocked, it means it can be used on different carriers. Many phones are locked to the carrier they were purchased from, but can usually be unlocked once the phone has been fully paid for. Check with your current carrier if you're unsure. Only unlocked phones can come to Xfinity Mobile.

See https://www.att.com/deviceunlock/ for unlock details.

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