1 Message
how do you get a number from Century link ported over?
I have called 15 times, and spent 10 hours on the phone trying to get a phone port over from Century link. Everyone i speak with tells me it will be another day. we are going on 10 days now. how can this customer service be this bad. Worst Cel company i have ever dealt with. Cant even figure out how to send the phone back!!!
XfinityAdrienne
Official Employee
•
911 Messages
1 year ago
Hey there, @user_22zbir! We are very sorry to hear about the experience with porting a phone number over to Xfinity Mobile, it certainly is not what we want for our customers. I would like to dig into your account specifically and ensure to get your situation to the right hands to get the number ported as quickly as possible. Can you please send us a DM to get started?
Will you please send our team a direct message with your full name and full address?
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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