6 Messages
How do I transfer xfinity mobile phone and number to new carrier?
I was trying to follow the directions here:
"How to change or cancel your Xfinity Mobile service"
https://www.xfinity.com/cancel/mobile
Under "Need help transferring your phone?"
- Sign in to your Xfinity Mobile account and go to the Devices tab.
- Select the device associated with the phone number you want to transfer to a new carrier.
- Scroll down the page to transfer your number, cancel this line.
- Select Learn More.
But I didn't even see anything that said "transfer your number, cancel this line."
UPDATE: I had to click on the devices tab to see "cancel this line", but now I need to know how to know if number lock is on and turn it off it is. I'm also having trouble finding the Xfinity app for Android that I seem to need to do that.
UPDATE 2: My device is not compatible with the Xfinity App. What can I do? Visit an Xfinity store?
DreamSayerZ
Problem Solver
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665 Messages
19 days ago
@user_dx249 Xfinity Mobile doesn't enable number lock by default. That is something you can do in the Xfinity app, or by contacting them. You can proceed with port out without problem.
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XfinityEmilyB
Official Employee
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1.8K Messages
17 days ago
@user_dx249 Thank you for visiting our community forum with your questions about porting your number. I'm heartbroken to see you go, but I understand that change is necessary at times. Have you already started mobile service with your new provider?
If you're leaving Xfinity Mobile for another carrier, you can begin service with your new carrier. Nothing else to do. When you transfer your number, your Xfinity Mobile service will automatically be canceled. If you're transferring your number, don’t cancel your Xfinity Mobile service before activation with your new carrier. It will stop the transfer request and forfeit your number. You can learn more here.
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AllenChicago
New Poster
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14 Messages
4 days ago
FYI...in my experience, its best to visit an Xfinity store for almost everything. They experience many times a week what is new and perplexing to us. And you can get certain deals and discounts "in store" that you can't get online. There is usually a wait, but it's worth it. Also, its best to visit an Xfinity store that's owned by Comcast corporate. Not a franchise store. I went into a franchise last week, who sent me 7 miles up the road to an Xfinity corporate-owned store, because they couldn't solve my phone upgrade problem. (Neither could the corporate store, but at least they were able to put me on the right track for a solution...I HOPE.) -Allen 1.30.2025
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