How do I get help with my Xfinity Mobile account?

@dbarker49 Thank you for visiting our Xfinity Community Forums for assistance with your Mobile account. We are limited with access to Xfinity Mobile account management on this platform at this time. Have you tried to reach out to them in any the following ways? 

• SMS Text Message: 1 (888) 936-4968
• Chat: https://www.xfinity.com/mobile/support
• Phone: 1 (888) 936-4968

“Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.”

Yes. I have been reaching out since July 19, 2023. Both on the phone and agent chat. They all promise to fix this but nothing ever changes. They always want to transfer me to a specialist who will fix my problem right away. Same story. I thought sure an official employee could help. 3 months and counting. No one can or will do anything. They are still trying to charge my credit card. Good thing I had the number changed. I was hoping to be pleasantly surprised by an official employee being able to fix this. Seems you also just want to transfer me to someone else. Well, they will not get any money from me until the cost of the phone I never received is removed. But that's ok. I have all the time in the world.  Maybe take another look at my original post. And find out why this can't seem to be fixed. BTW, I have noticed this forum is getting a short ton of postings about xfinitymobile. Maybe some self examination is in order.

Thank you so much for confirming you have reached out via chat and phone, and we are sorry to hear that your mobile account issues still remain unresolved @dbarker49, this is never the kind of frustrating experience we want for any of our valuable customers. We'd be happy to get a ticket submitted over to our Executive Mobile team for further assistance. To get started, can you please send us a Direct Message with your first and last name as well as the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

..................................Done.

I have been called by someone from Xfinity who says my account was credited with the $962.99 for the phone I never received. Problem: I will not ever give anyone from Xfinity my currect credit card information. The only way I will pay the $102.xx I have past due is if you send me a paper bill through the post office. I will then write a check for the past due amount and mail it back to the address you will provide. The woman who called me said that is not an option. If you give me an address for where I can send the payment, I will go get a money order and send it to that person/address. So, I will wait to hear from you. But truthfully, I believe that past due amount should be waived on acount of what I have been through with this issue for the past 3 months.