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2 Messages

Sunday, January 25th, 2026 3:21 PM

How do I direct message in the forum?

How do I direct message in the forum to report an issue with the mobile service?

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Problem Solver

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930 Messages

5 hours ago

@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account credentials, they will ask you to DM. Do not send a DM without being asked. It's against forum policy.

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