@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account credentials, they will ask you to DM. Do not send a DM without being asked. It's against forum policy.
Unfortunately, I am a victim of the Free Ipad deceptive marketing plan. I also got scammed by an imposter acting as an xfinity agent and sent the ipad to a personal address. I would like to resolve this issue with xfinity (in writing) before taking further action. I have called xfinity security and mobile several times yesterday but conversations go in circles. I received a text message at 5.24pm on Saturday asking to rate the service of M.... (leaving name out) from Mobile support. At 5.45pm, I got a call from M's supervisor "King" where he said he is looking at my case and will resolve my issues if I respond with a rating of 9 to the 5.24pm survey. I did not comply with his request because I did not receive an email from M confirming what we discussed on the phone. Also, "King" did not send me a code to verify our conversation. There seems to be very little trust on this forum in xfinity's customer service and their verbal reassurance that all will be okay. I need to communicate directly with the Executive Mobile team.
DreamSayerZ
Problem Solver
•
930 Messages
5 hours ago
@user_p9txtg You need to post what the issue is in this forum first, and detail what the problem is. An official Xfinity employee, or a community member will try and assist you. If more details are needed that require your Xfinity mobile account credentials, they will ask you to DM. Do not send a DM without being asked. It's against forum policy.
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