How do I delete my chat or parts transcript?

I am looking to delete either my entire chat, transcript or parts of my chat transcript as it has sensitive information that I do not want hanging out there. I do not see an option to delete line by line or delete entire transcript.

Please advise

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XfinityBenjaminM

Official Employee

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2.4K Messages

1 month ago

user_cb77cg Are you referring to deleting messages that were with us in Direct Message?

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user_cb77cg

Visitor

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3 Messages

@XfinityBenjaminM Yes. I was having subscription issue and was chatting the the messages on my phone app

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1 month ago

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user_cb77cg

Visitor

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3 Messages

I was chatting with a representative regarding a peacock subscription, using the message tool on my phone within the Xfinity app

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1 month ago

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XfinityBenjaminM

Official Employee

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2.4K Messages

user_cb77cg Thank you for the clarification. Unfortunately, those messages cannot be deleted; however, anything we discussed in them remains private, and the information would only need to be reviewed again if you were to reach out with the same issue.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_cb77cg

How do I delete my chat or parts transcript?

XfinityBenjaminM

user_cb77cg

user_cb77cg

XfinityBenjaminM

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