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sherlock2667
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Articulate

Contributor

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102 Messages

Sunday, July 11th, 2021 1:44 AM

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How do I confirm Xfinity Store Has A Samsung phone in stock??

How do I confirm Xfinity Store Has A Samsung phone in stock?? I call & Xfinity says in stock.  Website says in stock, but I get to store & not in stock.  I'm disabled & it's a challenge to get to the store & since no local phone #'s, how can I confirm they in fact have the phone I want??

Thanx.

Ron

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Updated 

4 years ago

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XfinityMarcos

Official Employee

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2.4K Messages

4 years ago

Hello, @sherlock2667, I can take a look at your local store to see if the mobile devices are listed as inventory I can view. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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sherlock2667

Contributor

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102 Messages

4 years ago

Sorry for being a little stupid but how do I send you a private message????  LOL

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XfinityMarcos

Official Employee

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2.4K Messages

@sherlock2667, no worries at all, we've recently changed and updated our forum so the look and private chat experience is a little different. Are you able to view the speech bubble in the top right corner of your screen? If you hover over it, it will say peer-to-peer chat. Once you click that, just type Xfinity Support on the to field. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 years ago

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sherlock2667

Contributor

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102 Messages

When I get there & enter "ComcastMarcos" into the "To" area, it says "Not Found".  Please advise what I'm doing wrong.  Thanx again.

4 years ago

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user_RobertB

Contributor

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350 Messages

Hi there! I'd be glad to ensure that this gets looked into further. You can do this by clicking on the icon in the upper right corner of your screen and send a message to the shared handle "Xfinity Support" Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

4 years ago

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