3 Messages
How come BOGO plan was not applied to my account after I switched to Xfinity mobile
Hello, Xfinity support expert.
When I renewed my internet plan, the agent persuaded me to switch to Xfinity mobile, too.
She mentioned BOGO promotion to me multiple times over phone calls and I saw the BOGO(buy one line and get one line free) promotion in the Xfinity mobile website, too.
However, the first month bill was not applied with BOGO so I called and chatted for +15 hours to resolve the issue but got 2nd month bill without BOGO plan again.
During another 3 hour call, the agent created a ticket [Edited: "Personal Information"]of and told me it would take 10 days and promised to call me. Nothing happened and got 3rd month bill with the same issue. And I asked this forum with the ticket# and some one said the case is closed and asked me call or chat again.
I need to understand why BOGO is not applied after I switched all three lines to Xfinity? Definitely BOGO was a good reason for me to switch to Xfinity mobile after using ATT for 15 years. After I switched to Xfinity, no promotion and no word from Xfinity is given to new customer.
Please help, thanks.
user_jug5y3
1 Message
8 months ago
Same exact thing happened to me. Very frustrated how the agent persuaded me to get this promotion when I had initially called for a promotion that dealt with my home internet. The only reason why I switched to Xfinity mobile was because the BOGO offer was a great deal, but it was false advertising as I have constantly have to keep calling them since November to try fixing the issue, yet nothing is fixed. They promise and even give me order numbers that have the BOGO offer applied, but NEVER actually show the credit. I continue to get charged twice the amount they told me. Their mobile service is bad and lie about how much they will charge. Do not switch to Xfinity mobile!
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aleung178
Visitor
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1 Message
7 months ago
I am also in the same boat. I switched from AT&T to Xfinity Mobile in-store, in 1st week of December 2023.
So lo' and behold, I did not see the $30 discount (off 1 starter line) on the 1st bill.
Needless to say, but I'll say it: I was fuming; really frustrated...
Who knows what will come of this...
In meantime, I guess I can email text or call my store "specialist" who had set me up, as I do have his contact info!
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user_n5rapr
8 Messages
7 months ago
If you call enough times, Xfinity will respect your persistence and will apply 30 dollars as discount on each billing cycle. Basically, agent suggested me to call them 12 times (once every billing cycle) to get the 30 dollar credit for the line (Total 360 dollars).
(edited)
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Tek
Problem Solver
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847 Messages
4 months ago
I am having the same issue. Switched in May. Now my first bill arrived at full pop. Contacted support and they said the promotions only apply after the first 30 days of service?
I see them in my next month bill, but nothing in the terms states this!
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