How can I either talk to a person about my bill or cancel my mobile plan?

I signed up for a plan for two of our phones for Canada for the one weekend I was there in July. Canceled as soon as I returned, now it's almost two months, says "cancelation pending," and I'm being charged the monthly fee for both phones. I can't get a person to fix this and I am 100% ready to cancel our four phones and move on today but can't do that either.