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user_e4acac
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2 Messages

Sunday, September 4th, 2022 2:12 AM

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How can I download my monthly Xfinity Mobile statement?

I spent sometime on the website and I'm baffled that I can't find any place to download a pdf of my monthly statement for mobile service. Then I did a quick google search and seems this has been an issue for years. I'm hoping that this has been remedied and I just need to look in the correct place.  

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Updated 

2 years ago

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lmacmil

Contributor

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229 Messages

2 years ago

I think you are correct.  Unlike the Xfinity internet or TV account, there doesn't doesn't appear to be any detailed bill available for a mobile account.  All I see on the billing page is the amount due.  If you want a copy I think you'll have to do a screenshot or print the page to a PDF.

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CCStephanieK

Problem Solver

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909 Messages

2 years ago

Hello, @

user_e4acac. Currently, the option to download is not available, however you can right click on the screen depending on what browser and device you're using and select "print page". This will provide a copy of the statement that you can either save to your device or print out. I recommend looking into the type of browser you're using to see if this option is available to use and how to access the feature. 

 

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Jim55225522

Visitor

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1 Message

2 years ago

This is unacceptable.  I need to submit an officially looking statement to my employer for my expense report.  I opted for peperless, but it is not paperless if you cannot ealily print a statement when needed.  Please bring back the option to print to a PDF.  Thanks.

1

XfinityChristina

Official Employee

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923 Messages

We appreciate your feedback, while we cannot guarantee a change, we do always appreciate our customer's feedback. I do highly recommend the suggestion above of how to print a page. We apologize for any frustration. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_a6fcab

Visitor

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3 Messages

2 years ago

This has been a year ... Saw several threads discussing the Xfinity Mobile PDF statement , no result. Customers are all very angry about this .

Xfinity Internet has the PDF statement, not sure what is going on for Xfinity Mobile. 

The "print->pdf" hack does not work for many customers. There is no name, no address on the bill webpage. How can you say this is a formal useful bill to submit expense report ? I think those customers just have to walk away with Xfinity.  

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CCDevinC

Contributor

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473 Messages

 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

I no longer work for Comcast. 

2 years ago

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user_c741c4

Visitor

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2 Messages

2 years ago

Anyone have any luck here? I need pdf copies of my phone bills for work and I cannot find any resources on here.

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CCHeather

Problem Solver

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1.1K Messages

@user_c741c4 Thank you for reaching out the Digital Care Team. You can find bill breakdowns of your mobile bill by using the Xfinity Mobile app> Billing> scroll down then view statements. We do not currently offer downloadable options. 

I no longer work for Comcast.

2 years ago

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