user_brxcor Hello, and thank you for reaching out to the Xfinity Community Forums. You're welcome to share feedback about your experience here on the Forums, and we appreciate you taking the time to do so. If you'd like to leave a Google review for a specific Xfinity or Comcast location, simply search for that store on Google Search or Google Maps, open the business profile, and select Reviews or Write a Review.
As part of the Corporate Digital and Social Media Team, I'm also happy to help with any service or billing concerns you may have. Please let me know if there's anything else I can assist with today.
Today, was the worst experience with XFINITY. After today I will find another Internet Service.
I am extremely disappointed with my experience with Xfinity customer service. During a recent interaction, I discovered that notes and comments had been added to my account stating that I had Xfinity phone service beginning in July. This information is completely inaccurate.
At that time, I was still a customer of MetroPCS and did not have phone service with Xfinity. Despite explaining this to customer service representatives, I was told that their records showed service had started, even though that information is incorrect.
What concerns me most is that inaccurate and untruthful information appears to have been entered into my customer account and portal. Customers should be able to trust that the information maintained on their accounts is accurate, especially when it can affect billing, service history, and future interactions.
I expect Xfinity to thoroughly investigate this issue, correct any inaccurate records, and ensure that customer account notes reflect factual information. The lack of accountability and difficulty in getting this error addressed has been frustrating and has significantly reduced my confidence in Xfinity's customer service.
I hope Xfinity takes this complaint seriously and works to improve both its record-keeping practices and customer support experience.
user_a5bm92, Hi there! Thanks for reaching out. I completely understand why seeing information on your account that doesn’t match your experience would be concerning, particularly when it could create confusion around your service history. I’m truly sorry to learn about this experience has left you feeling this disappointed, especially after you’ve already taken the time to explain that you did not have Xfinity Mobile service in July. We’d like the opportunity to take a closer look at the account and better understand what happened. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can review this with you
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityChristy
Official Employee
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3.3K Messages
21 days ago
As part of the Corporate Digital and Social Media Team, I'm also happy to help with any service or billing concerns you may have. Please let me know if there's anything else I can assist with today.
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user_a5bm92
Visitor
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1 Message
18 days ago
Today, was the worst experience with XFINITY. After today I will find another Internet Service.
I am extremely disappointed with my experience with Xfinity customer service. During a recent interaction, I discovered that notes and comments had been added to my account stating that I had Xfinity phone service beginning in July. This information is completely inaccurate.
At that time, I was still a customer of MetroPCS and did not have phone service with Xfinity. Despite explaining this to customer service representatives, I was told that their records showed service had started, even though that information is incorrect.
What concerns me most is that inaccurate and untruthful information appears to have been entered into my customer account and portal. Customers should be able to trust that the information maintained on their accounts is accurate, especially when it can affect billing, service history, and future interactions.
I expect Xfinity to thoroughly investigate this issue, correct any inaccurate records, and ensure that customer account notes reflect factual information. The lack of accountability and difficulty in getting this error addressed has been frustrating and has significantly reduced my confidence in Xfinity's customer service.
I hope Xfinity takes this complaint seriously and works to improve both its record-keeping practices and customer support experience.
1
0