@user_8423f2 Thank you so much for your post on this message you are getting with trying to set up your Apple Watch.
We're not able to access your Xfinity Mobile account here, but we have a team of Xfinity Mobile specialists that can help! You can reach our Xfinity Mobile Support Center with a call, text message, or via chat:
This is also a great page to help walk you through setup. With activating a connected device it is important to make sure you pair the device you are trying to connect successfully first before attempting to complete your activation. This page does go over that and what is needed to ensure you have the needed software. https://www.xfinity.com/mobile/support/article/how-to-activate-apple-watch
If you are still not successful in activation please reach out to our mobile team directly!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, V.H. I am sorry to hear you are having troubles as well with your Apple Watch. Have you attempted to contact our Xfinity Mobile support team for assistance?
Has anyone been able to get this issue resolved? Or does anyone at least know if it’s still an issue after switching carriers to another provider?
I spent several hours on the phone with support the past few days with no success. The “advanced” team did at least cancel the line for my watch, so thankfully I’m no longer paying for service I can’t access. But those calls were hours wasted sadly. We tried the whole assortment of basic troubleshooting like, disconnect and syncing my watch back to my phone, power cycle, and give the IMEI info over and over. Still the same result each time.
Pro Tip: Don’t hang up and plan on calling support back later if you’re pressed for time. You’ll have to start the trouble shooting process over at the very beginning like some sort of Customer Service version of Groundhog Day. Except you won’t have Billy Murray there for comedic relief.
user_8423f2
Visitor
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2 Messages
1 year ago
Does anyone have any answers?
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wgp22225
Visitor
•
2 Messages
1 year ago
Has anyone been able to get this issue resolved? Or does anyone at least know if it’s still an issue after switching carriers to another provider?
I spent several hours on the phone with support the past few days with no success. The “advanced” team did at least cancel the line for my watch, so thankfully I’m no longer paying for service I can’t access. But those calls were hours wasted sadly. We tried the whole assortment of basic troubleshooting like, disconnect and syncing my watch back to my phone, power cycle, and give the IMEI info over and over. Still the same result each time.
Pro Tip: Don’t hang up and plan on calling support back later if you’re pressed for time. You’ll have to start the trouble shooting process over at the very beginning like some sort of Customer Service version of Groundhog Day. Except you won’t have Billy Murray there for comedic relief.
2
0