Horrible !!

I told xfinity in August to disconnect an Apple Watch because I couldn’t get is connected to my new watch. I realized 2 months later that they were still charging me 10.00 a month. I called and was told they would fix it. It is now November it has still not fixed . I have called every month trying to resolve this issue . They gave me a 20.00 credit then raised my bill 20.00 . They gave me a 10 dollar credit and then reversed it.

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Responses

XfinityKassie

Official Employee

•

1.9K Messages

3 years ago

@Homer57 Good afternoon! Thank you for reaching out to our Community Forums Team of experts regarding you experience and billing with Xfinity Mobile. I can see how this would be a frustrating situation, and want to help you get this resolved. To begin, can you please Direct Message your name, the name on your account, the service address, and the Xfinity Mobile number that is listed on your account?

To send a "Peer to peer" message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Homer57

Horrible !!

XfinityKassie

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