Horrible service

This is the most uncaring on unprofessional service. I've ever received in my life. Although I missed 4 payments due to being in and out of the hospital. Finally died inosed with lung cancer. I made those payments up immediately paid my phone off early. I have 2 phones, 2 lines and they still lowered my credit to $500.  Although I beat the contract date and paid it off early when I called customer service. They stated there was nothing they can do. When I called HR the lady exactly told me. We do not handle things like that here. I don't know what to tell you there's nothing I can do I was completely dumbfounded.  I'm taking myself my family to T-Mobile where I was treated with kindness respect, and the credit line I deserve. I am now making it my mission to deter anybody from ever purchasing xfinity. Mobile phone service or new phones. Nobody has the right to be treated that way.  II understand I missed the payments but my phone was still paid off early. Then expected and they still had the audacity to lower my credit line 500 hundred dollars