Horrible customer service

I need to dispute a matter beyond the Mobile supervisor. My phone was stolen out of a package before it reached my door. Now in order to get a new one shipped to me I have to pay again. Who treats their customer this way???? Needless to say we are leaving Xfinity mobile. Your prices are horribly high and your customer service team is disgustingly rude. I cannot even believe your Mobile department is still in business with the practices it has. Honestly you are stealing from your own customers and it should be illegal!!!

Responses

XfinitySara

Official Employee

•

1.7K Messages

4 days ago

Hello, @user_lxbozo. Thank you for taking the time to create this mobile concern on our Xfinity Community Forum. I'm sorry to hear about the trouble you've had with getting this phone replacement resolved, and I'd love to see what we can do to help! Our Digital Care Team is great to work with because we have ways of escalating certain issues when necessary, which may be required in your case. I'd love to take a closer look and see what can be done to turn this situation around for you! Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_lxbozo

Horrible customer service

XfinitySara

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