Visitor
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1 Message
horrible customer service horrible communication does not follow through with promises
I ordered a bundle package bringing my phones over my Internet and Xfinity stream. We were getting one free phone I was told it was free to find out there might be charges on the account the order was placed on the 15th. They did not ship the phone until the 20th I was back-and-forth spent over 30 hours on the phone with people with no common sense in your customer service department you folks don't leave a good taste in a new customers mouth
XfinityAlfonso
Official Employee
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1K Messages
1 year ago
@user_bb99d6 This is never the experience we'd want for you as a new or even existing customer. We'd certainly love to do all we can to clear things up and make this situation right for you. Please reach our Xfinity Mobile Experts by using the information below. Our chat link will direct you to a live agent after verification.
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
We can be reached here via Direct Messenger as well using the instructions below.
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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