Visitor
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1 Message
Help with mobile plan ordering
Hello, I've been trying to start a mobile service with Xfinity. Once I start the process, I end up needing to verfiy my identity, but once I provide valid documentation to the authenticator, it fails to verify my identity and cancels my order. This has happened to me multiple times and I'm unsure about what I should do now, since the authenticator will not accept my ID for some reason.
XfinityJeffB
Official Employee
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740 Messages
17 days ago
Hello user_g845kt, thank you for reaching out here in our Xfinity Community forum. I would be happy to help you with ordering your mobile service. It can sometimes be challenging.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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user_t9cvsi
Visitor
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7 Messages
16 days ago
Word to the wise, do not start an account with xfinity. They will bill you after you close your account and make it impossible to get funds they stole from you. Bad company and terrible service.
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