Help with free line mobile bill

Hi,

I flew out of the US on Nov 29, 2025 for a few months.

So, I had to cancel my wifi plan and also the mobile free line that came with the wifi plan on the very same day. That was my secondary phone line and did not make sense to keep that line while I was abroad. I did the cancellation in Xfinity office in Sunnyvale.

Now I see a bill of $38.45 on my mobile line which was free along with the wifi plan.

.Could you please help me here as I am getting charged for a service I did not use and the free mobile line was cancelled on the very same day as the wifi plan. I can pay the monthly $2.42 which I paid in previous mobile bill statements but $38.45 seems excessive.

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XfinityOrlandoM

Official Employee

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2.8K Messages

12 hours ago

Thanks for reaching out to us, go ahead and send us a direct message including your first and last name and complete service address so we can access your mobile account and get this resolved for you

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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Help with free line mobile bill

XfinityOrlandoM

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