Help to unlock new iPhone 14 pro paid for in full

Lost phone. Went to Xfinity and purchased a new phone 14Pro for existing number/service. Paid in full and have month to month service with xfinity.

need unlocked for international travel - want to use a diff carrier e sim while abroad.

Xfinity says won’t unlock for 60 days following activation …..but I had existing service so what is the issue.

is my only option returning the phone for a refund a buying an unlocked phone from another source like Apple direct??

Official Employee

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1.6K Messages

1 year ago

@user_xvi7g8 Thank you so much for reaching out for help with unlocking your iPhone. You can check out this page here for all the details on how and what is needed to be able to unlock an Xfinity mobile device. https://www.xfinity.com/mobile/support/article/eligible-to-unlock-phone#:~:text=If%20you%20need%20to%20unlock,since%20your%20phone%20was%20activated. We're not able to access your Xfinity Mobile account here but our Xfinity Mobile Team are experts at what they do and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)

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