3 Messages
HELP - No CELLPHONE Connection at my House
Dear Xfinity,
My account number - [Edit: personal information].
I use Xfinity Internet and Mobile Phone service.
Problem - with Mobile Service. It stopped working in my house since 12/21/2023. There was an autage in our area (electricity, internet, nothing was working for 5-6 hrs). PG&E (utility) fixed electricity, Xfinity fixed internet, but my cellphone never got fixed. I dont have any connection, it is 0 bar, says "SOS".
In the past 5 days, every single day i have talking to customer service agents, created multiple tickets ([Edit: personal information]- ticket travel). But nothing helped. I had to go thru SAME troubleshooting steps with each Agent i connected. I spoke to Supervisor agent Leesha, she promised to solve and call me back. But never happened. Each new agent asked me to do SAME steps that NEVER resolved the problem.
....I am SOOOO ANGRY wasting my holidays on this ...wasting 20+hrs still sitting at home with NO cellphone connection. After one of the agents advise, i did factory reset. Now my phone apps NOT working as all require phone verification.
Its NOT because of the PHONE, as it works fine in other location. Something wrong with your cell tower.
At this moment, i am see only one of 2 solutions: (1) you send someone who will come to my house make to verify that NO network here OR (2) cancel my contract,i will switch to AT&T that works well in my house (my wife's phone).
Please help!
user_o8mjat
3 Messages
9 months ago
Dear Xfinity,
My account number - [Edit: personal information].
I use Xfinity Internet and Mobile Phone service.
Problem - with Mobile Service. It stopped working in my house since 12/21/2023. There was an autage in our area (electricity, internet, nothing was working for 5-6 hrs). PG&E (utility) fixed electricity, Xfinity fixed internet, but my cellphone never got fixed. I dont have any connection, it is 0 bar, says "SOS".
In the past 5 days, every single day i have talking to customer service agents, created multiple tickets ([Edit: personal information] - ticket travel). But nothing helped. I had to go thru SAME troubleshooting steps with each Agent i connected. I spoke to Supervisor agent Leesha, she promised to solve and call me back. But never happened. Each new agent asked me to do SAME steps that NEVER resolved the problem.
....I am SOOOO ANGRY wasting my holidays on this ...wasting 20+hrs still sitting at home with NO cellphone connection. After one of the agents advise, i did factory reset. Now my phone apps NOT working as all require phone verification.
Its NOT because of the PHONE, as it works fine in other location. Something wrong with your cell tower.
At this moment, i am see only one of 2 solutions: (1) you send someone who will come to my house make to verify that NO network here OR (2) cancel my contract,i will switch to AT&T that works well in my house (my wife's phone).
Please help!
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