Help Needed: Promised $11.11 Monthly Mobile Credit Missing from Bills

I'm hoping someone can help me resolve a billing issue with a credit I was promised during the purchase of my mobile plan.

Before completing the purchase, an Xfinity agent told me that I would receive an $11.11 credit per month on my mobile plan. I specifically double-checked this with the agent and was told that I would “definitely get an $11.11 per month credit.” I also have the confirmation of this in writing from the Xfinity chat.

However, I don’t see the $11.11 credit reflected on any of my bills.

Could someone please review my account and the original chat/purchase details and help apply the $11.11 monthly credit that was promised to me? I’d also appreciate confirmation that the credit will continue to be applied to future bills as originally quoted.

I’m happy to provide the chat transcript or any additional information needed via DM.