HELP ME PLEASE!!

So I’ve been on the phone numerous times with people and ticket after ticket to get something done about my terrible Wi-Fi.   The 4th tech came by a while ago and said the wiring in the attic was old and needed replacing but just left. The rep said that he could have done it and should have. I mentioned that I’m not getting what I’m paying for since the beginning. I also signed up for mobile in May and when I ported 2 lines, I I found later than I could have received 2 phones because I ported. [Edited: "Inflammatory"]! Visa gift cards. Was told I’d get them within a few weeks not 3months! [Edited: "Inflammatory"]. Now I have [Edited: "Language"] cell service can’t get my cell service anywhere! Not getting internet, unable to receive messages and calls because signal fails on top of the Wi-Fi issue and honestly wish I had stayed with T-Mobile and that says a lot.I was given a ticket number and told I’d get a call from a supervisor as it was escalated but I never did. If I had yet another tech come out and nothing was done. I’m getting ready to just be done too.