Haven't received my $200 gift card

Hello, I signed up for Xfinity Mobile in Dec 2021 and was promised with a $200 gift card at the time. However, I haven't received it as of today May 11, 2022. Also, when I went to the gift card status site, I couldn't look up the status of it all the sudden. I was able to review the fulfillment status last week using the same URL. When attempting to call the gift card customer service today, I waited for 30 mins and then I got hung up on. Please advice next steps.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Y

yiyinglin

Visitor

•

2 Messages

3 years ago

Hello Xfinity team, are there any updates? I made a few more phone calls to the incentives department yesterday but still no one picking up the phone. Is the incentive department still operating? I'm very disappointed about the failed promise and the lack of response.

1

0

XfinityLinda

Official Employee

•

1.9K Messages

Hello, @yiyinglin! Thank you for connecting with us here on our community forums platform. We are happy to help look into this for you. Please send us a Direct Message with your name and complete service address. We look forward to your message.

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

Plan

yiyinglin

Haven't received my $200 gift card

yiyinglin

XfinityLinda

New to the Community?