Hardship Programs

To the Xfinity Support Team,

​I am writing to request assistance with my account. I recently had a payment arrangement that was voided due to a misunderstanding of the terms on my part. I attempted to resolve this via phone support, but unfortunately, the situation was not clearly addressed.

​I am currently in a position to make a payment covering nearly 2 months of the balance immediately. I will have the remaining balance ready in exactly 7 days.

​My child is traveling out of town in 2 days, and it is a safety priority for me to have our service restored before they leave. Given that I have a significant good-faith payment ready to post right now, is there any way a specialist can perform a manual override to restore my service while I finalize the remaining balance next week?

​I value my service and want to ensure this is settled. Thank you for your time and help