Visitor
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1 Message
Grayed out early upgrade
The tech online could not upgrade me early because I that option in her windows is grayed out in the store it is grayed out. I've been a customer 9 yrs. Never late. Paid all but 5 payments. What in the heck is going on? I wasted gas 3 times this yr 70 miles round trip to tey upgrading early and they aren't able and my credit is great. Idk what's going on.
Second issue: they never have any s23 ultras in lur local stores. 70 miles round trip 3 times to be denied and no jumper to call first. Customer service won't send me a phone. I need to upgrade please!
XfinityAmandaB
Official Employee
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1.4K Messages
1 year ago
@MuffinTopped Hello! We're not able to access your Xfinity Mobile account to help with upgrade options here but our Xfinity Mobile Team are experts at what they do, and I know they can get this resolved for you. You can reach our Xfinity Mobile Team with a call, text message, or via chat:
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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