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user_0bc5a9
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2 Messages

Thursday, October 6th, 2022 6:25 PM

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GOT charged Explicitly told cs I DIDN'T ORDER

I spent at least an hour online yesterday discussing possible purchases in the end they did a bait and switch so I decided against anything an hour later it showed a charge on my bank card for a new phone that I did not order this needs to be reversed. My bank card shows a charge for phone and service I didn't order!!! I didn't place order

Question

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Updated 

3 years ago

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user_0bc5a9

Visitor

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2 Messages

3 years ago

This is an illegal merchant practice

1

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CCShaina

Problem Solver

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393 Messages

@user_0bc5a9  Thank you for bringing this concern regarding Xfinity Mobile service and purchases to our attention here at the Xfinity Community Forums. I want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests or support over this platform. Support information for XM can be found at https://comca.st/3EuFId2

 

You can also contact our Xfinity Mobile support center via any of the following methods:

• SMS Text Message: 1 (888) 936-4968

• Phone: 1 (888) 936-4968

• Chat: https://comca.st/3ebUASV

I no longer work for Comcast.

3 years ago

0

user_jp

Visitor

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9 Messages

3 years ago

They did the same to me with my Xfinity Mobile plan. I had called in to get a promotion code applied to my new phone (https://forums.xfinity.com/conversations/xfinity-mobile/received-xfinity-rewards-promo-code-but-got-the-code-you-entered-is-not-for-this-account-error-when-check-out/6328c5842ff2c66589fffa5c). But the agent wanted to change/upgrade my plan as part of helping me. I told her not to change the plan as that was not an issue at hand, but I received a confirmation email an hour later. 

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XfinityRoberto

Official Employee

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1.7K Messages

I am sorry you have not gotten any help. Besides trying to call in, have you tried their online chat team? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_b8a400

Visitor

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1 Message

I called for technical support on my XFinity X-1 Box, an hour later I received an email that I had ordered a phone that I did not agree on purchasing.   The Technical support staff spoke extremely fast and repeated himself over and over while speaking over me.  At no time did I tell him I needed a new phone.  Now I have to deal with the error.  Xfinity also charged my account $83.00  This is borderline fraud.  I have contacted both Xfinity and FED EX told not have to deal with this.  FEDEX said only XFinity can request to cancel the shipment.  I call Xfinity and they said they can't cancel the shipment and it has to be denied at the delivery time.  What a waste of time when it's easy enough for XFinity to pick up the phone, call FEDEX and cancel the shipment withoutr wasting th time of so many people.  I am out $83 for who knows how long.  These types of business practices are what makes companies lose lots of customers.  

3 years ago

0

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