Visitor

 • 

1 Message

09/12/2026 12:32 PM

Goodwill credit request: $25 activation fee on my first mobile bill

Hi - I re-activated my Xfinity Mobile line on August 19, just 12 days after cancelling my previous line, and signed up under the 1-year free line offer included with my internet plan. My first bill (August 23) included the $25 one-time activation fee. The order checkout showed $0 due today and the fee was not obvious to me at signup. Chat support confirmed it is the standard fee but could not credit it. Given the circumstances - a re-activation less than two weeks after cancelling, on a free-year promotional line - I would really appreciate a one-time goodwill credit of the $25. Happy to verify account details by private message. Thanks for considering.

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here