1 Message
Gold reward not honored
I had a gold reward for the following on my account and now it has disappeared but it does not expire until December 5th. Why are you not honoring my reward?
Happy Holidays, Xfinity Mobile customers — we have an offer just for you!! Now through December 5, get up to $250 off an eligible smartwatch while supplies last. You can get $150 off an eligible Apple watch
XfinityAlfonso
Official Employee
•
1.1K Messages
10 months ago
Good Afternoon @user_iihw1k, so sorry to hear the promotion isn't visible to you anymore. If that fell off the account before the expiration, we may be able to retrieve that for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
0
0