Regular Visitor
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6 Messages
GO BACK TO XFINITY FROM T MOBILE
I MADE THE MISTAKE YESTERDAY OF SWITCHING TO TMOBILE AND NOW I WANT TO SWITCH BACK TO XFINITY. WHEN I GO TO ADD A LINE IT SAYS YOU CAN'T ADD A DUPLICATE NUMBER.
Sorry for the caps......We have 2 numbers, one which was already switched to t mobile yesterday, the other remains with xfinity, so i want to add the other number back to xfinity.
how can this be done?
Again
Expert
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35.2K Messages
2 hours ago
@JannieD
Talk with T-Mobile; there may be a commitment with them before you can move that back. Your phone might be locked, or there might be a 30 day "trial". Best to check with them.
(edited)
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XfinityTonya
Official Employee
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6 Messages
2 hours ago
Good evening @JannieD,
Thank you for reaching out to us here on Xfinity Forums. We can definitely assist with the process. I do see that one of our amazing experts @Again gave some good steps to try. Please let us know if the steps work.
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