Visitor
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2 Messages
Global Travel Pass
I am not able to add global travel pass to one of my lines. I chatted with support the past two days. They said they put a ticket in, but i need this fixed by Saturday. I'm sure it has to do with the SIM card. We had issues when we got new phones, so i'm pretty sure that is why it is pending order. Can someone connect to the the advanced team so I can get this fixed asap. Thank you.
(Edited: Personal Information)
XfinityChelseaB
Official Employee
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1.2K Messages
1 year ago
Hello @user_176cfb, Thanks so much for taking a moment out of your night to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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