Wednesday, February 7th, 2024 5:30 PM

global travel pass over canada flying

Was flying home from DC to Detroit and forgot to turn my phone off on plane... when landed said the global pass was activated while in Canada... (as we flew over to land).  Contacted xfinity-- no credit given?  What gives?  Thanks 

Official Employee


940 Messages

2 months ago


user_wwh02y, Thank you for reaching out to Xfinity Support. We are limited to what we can do with Xfinity Mobile since we are working over Social Media. We recommend that you reach out to them directly. 

You can contact our Xfinity Mobile support center via any of the following methods: 

• SMS Text Message: 1 (888) 936-4968 • Phone: 1 (888) 936-4968 • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile 


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