Visitor
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1 Message
Global Travel Pass is a big scam
After my wife and I recently returned from a three-week vacation, I was surprised to find that both of our cell phones were charged Global Travel Pass for the entire trip (20 days) for a total of $400. After spending a lot of time on Xfinity chat and speaking with a customer service rep, I was told bluntly that our Global Travel Pass charges were legitimate. For our angst, we were offered a measly 10 percent ($40) credit. While I acknowledge that we both registered for Global Travel Pass, we did not receive a text message notification that Global Travel Pass had been activated. I intended my Global Travel Pass to be used only in an emergency and my wife did not intend to use it every day. Had I known that I would be charged for every day, I would not have signed up. I did not intend to use cellular data and only to make phone calls, text, or use wifi when available. I only learned after the fact that my phone's cellular roaming should have been turned off to avoid charges. This was not explained or only indirectly mentioned in Xfinity's instructions on Global Travel Pass. Had I been alerted via text when my Global Travel Pass was activated initially, I would have taken steps to have it blocked for the rest of the trip. In sum, I believe that Xfinity's Global Travel Pass program is a big scam, and I am seriously considering cancelling my Xfinity account altogether, after having also undergone a billing fiasco with Xfinity last month with its internet/cable service.
XfinityAbby
Official Employee
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440 Messages
26 days ago
Hello @user_ffl7oy. I understand your frustration with this, and it is correct that the roaming needed to be turned off. We can take a look at the account and see what options we may have.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_f8232c
Visitor
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2 Messages
10 days ago
This happened to me too on a trip to Iceland last February. I turned cellular off on my iPhone as the hotels all had wifi for texting and surfing the web. I didn’t make any calls. I didn’t use any data. I also didn’t get a text from Xfinity alerting me that GTP was active. I thought I was OK, but I got charged! Thankfully, I was only gone for 10 days. Later, I realized that while my cellular was off, I failed to put my phone on AIRPLANE MODE. We were in Europe a month ago, my phone was on airplane mode the entire 35 days. I didn’t need data and was able to rely solely on the hotel wifi to surf and text. No charges. Lesson learned. Turn on AIRPLANE MODE unless WiFi is not enough.
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