1 Message
Global travel pass fraudulent charges
I travelled internationally and purchased the global travel pass for one day. Once I was done, I deactivated it. I got a text msg saying “Your active Global Travel Pass session is ending soon at 12/20/2023 10:28 PM EST. Any calls, texts, or data usage after this time will activate a new pass.” So I thought, oh okay I actually need this for another couple of days so I’ll continue to use data.
Then I get an email saying I’m being charged $700 for roaming charges. [Edited: "Language"] I was never notified that the pass got deactivated. And as noted above from the text, they told me the pass would automatically activate again if I use data. How do I dispute this charge?
XfinityThomasC
Official Employee
•
2.8K Messages
2 years ago
Hello, @user_4l9y20 Thank you for reaching out for help with Xfinity Mobile service, via our Xfinity Forums. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist
You can contact our Xfinity Mobile support center via any of the following methods:
Thank you for participating in our community.
0
0