Global travel pass charged $150 without using it

We recently travelled out to US. Before we leave, we made sure to turn off the data and eSIM. 

However, upon returning, I was shocked to find a $150 charge and there are 15 global pass. When I checked the usage details, I saw that every day always show data usage of 0.01MB,triggering a $10 daily charge.

I contacted Xfinity Mobile support and they said they've opened a case to address this. But after a few weeks, there are still no updates.