Global pass

I spent over 2 hours on the phone with Pam on Global Pass trying to activate my service while in Aruba. After 2 hours my phone can only make emergency calls. And no internet or wifi. What am.i paying for. If this is not resolved ASAP

I will be changing my service plan and provider.

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user_u303vh

Visitor

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2 Messages

23 days ago

I think need to change my service provider. Xfinity and Global pass has failed me.

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XfinityLinda

Official Employee

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2.8K Messages

@user_u303vh We appreciate you reaching out to us here in our community about your Global Pass and mobile phone concerns. If we may assist, please send us a Direct Message with your name and service address.

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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Plan

user_u303vh

Global pass

user_u303vh

XfinityLinda

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