Visitor
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1 Message
Global Pass
Hi Customer Service Team!
I signed up global pass for my son trip June 8 - June 18. I contacted to customer service several times to make sure everything fine. During his trip my account keep charging...I had been tried to contact the customer service...Unfortunately the issue haven't solved yet!
The same thing happened to me last year when I travel over sea!
Please take a look to my account and double check!
Thank for your time!
Sincerely,
Kieu [Edited: "Personal Information"]
XfinityKrista
Official Employee
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1.2K Messages
1 year ago
To access your information will you please provide your name and the service address via DM?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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XfinityKrista
Official Employee
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1.2K Messages
1 year ago
Hello, thank you for taking the time to reach out on social media. I'm sorry to hear you're having trouble with the Global pass, and I'd like the opportunity to check into that for you.
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